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Your feedback on online ticketing systems

Printed From: Community Theater Green Room
Category: About the Community Theater Green Room
Forum Name: Announcements and feedback
Forum Discription: We tell you what we've fixed, and you tell us what you want
Printed Date: 4/07/20 at 6:35am
Software Version: Web Wiz Forums 8.05 -

Topic: Your feedback on online ticketing systems
Posted By: Chris Polo
Subject: Your feedback on online ticketing systems
Date Posted: 4/22/11 at 10:53am
We're researching online ticketing/box office/reservations for our home theater, The Kent County Theatre Guild, and I'd like to use the results of my research for an article on our site here to help out other community theaters. To that end, I'd like to hear from any of you who use or have used online ticket solutions - which company or companies do you have experience with, and is (was) it the best thing since sliced bread, or a Nightmare on Main Street? You can either post your reponse here, or email me privately at (especially useful if there's a company you want to trash, but don't want to do it publicly). Look forward to hearing from you, and to sharing the results with everybody!

Chris Polo
Visit Community Theater Green Room Originals at
"The scenery in the play was beautiful, but the actors got in front of it." -- Alexander Woolcott

Posted By: edh915
Date Posted: 4/22/11 at 6:57pm
Kent County Theatre Guild in Dover, Delaware?

I had the male lead in the very first production presented in the "new" Patchwork Playhouse back in November 1973 - "Butterflies Are Free."

Are you still in that lovely little decommissioned church?  It was a great performing space.

Fond memories...

BTW - my current theatre group has just started using Brown Paper Tickets.  We've only used them for a couple of shows, but we have no complaints at all; and we anticipate continuing the relationship.  It's working just fine.

Posted By: Eric.Brandt
Date Posted: 5/12/11 at 3:02pm has been very good to a number of the community theater groups here in central Wisconsin.

I've used it as an administrator for an event, and the set up was relatively straight forward. The only complaint I had was that I couldn't upload graphics. I had to email the graphics files to the site admin and they loaded them where I told them to put them. Weird, but workable and they did it correctly and quickly.

Maybe more importantly, I've also used them a number of times as a consumer and the transactions are slick and painless. Select an event, select a seat (when applicable) enter the normal online transactional details, and download the tickets. Two or three minutes to complete an order and have tix in hand. I've had cash transactions at a box office take much longer. It'd good to have a partner that your patrons can interface with easily.

The side I've never dealt with was the accounting, but in talking to the administrators who have, reporting is good, payments are timely and accurate and support is effective when needed.

Eric Brandt - The Theater Community

Posted By: Cait
Date Posted: 12/06/11 at 7:27pm
I've worked with some of the bigger ones.. is pretty good.. though I've heard patron complaints, on our side we rarely had issues.. and they had a decent education system if you had any troubles and their reporting services were great. Hope it helps :) My experience is box office perspective and I don't know the financial comittment to it.

Posted By: Tallsor
Date Posted: 12/07/11 at 9:12am
You might want to look over this Idealware article about ticketing options: . I want to also say did a podcast about ticketing software.

Ohh - Technology in the Arts had this:

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